Support plans
Get priority access to the core rclone team - and help fund the continued development of the project.
| Free | Essential $99/month |
Small Business $249 - $499/month |
Business $999/month |
Enterprise $2499/month |
|---|---|---|---|---|
| Open Source Version | Open Source Version | Open Source Version | Open Source Version | Open Source Version |
| Community support | Email support 20 mins/month included Additional hours at $250/hr |
Email support 1–2 hours/month included Additional hours at $225/hr |
Dedicated support 4 hours/month included Additional hours at $225/hr |
Priority dedicated support 12 hours/month included Additional hours at $200/hr |
| Standard features | Feature development consultation | Feature development consultation | Feature development - 10% discount | Feature development - 20% discount |
| - | Maintenance and updates | Maintenance and updates | Maintenance and updates | Maintenance and updates |
| - | Bug fixes | Bug fixes | Bug fixes | Bug fixes |
| - | - | Sponsors page listing | Sponsors page listing | Sponsors page listing |
| - | - | - | Development priority | Development priority |
| - | - | - | SOC 2 type 1 report | SOC 2 type 1 report |
| - | - | - | Guaranteed response within 2 business days |
Guaranteed response within 24 hours |
| - | - | - | - | Custom branches and patches |
What's included
All support contracts include a dedicated account manager, a private support channel, and access to our professional services team. We can tailor our offering to suit your organisation's specific requirements.
Billing
Support contracts can be invoiced directly from Rclone Services Ltd in the currency and frequency of your choice, or paid monthly via GitHub Sponsors in USD.
Get started
To discuss which plan is right for your organisation, or to arrange a custom package, contact us at sales@rclone.com.